FLEXIBILITY IN BOOKING CHANGE
We are providing our customers more flexibility during these extraordinary times due to Covid-19 situation.
Our customer service is happy to help and give more information about your options.
EXCEPTIONAL TRAVEL TERMS AND CONDITIONS DURING PANDEMIC FOR CANCELLED DEPARTURES
- The following principles will be applied to the changing of the ferry tickets purchased for the trips cancelled from 01 March 2022 up to December 2022:
a) changing of the travel date is free of charge without applying the contractual penalty to all routes and departures announced by Tallink up to 30 April 2023.
b) if the customer wishes to change his/her trip into a trip starting from Finland, he/she will receive a free return trip in Shuttle Star Class;
c) If the customer does not have a new fixed travel date and the entire route is cancelled, a D-gift card within the sum of the trip ticket, to which 10% extra value will be added by Tallink, can be issued to him/her.
If the customer does not have a new fixed travel date and Tallink has cancelled the departure and there are alternative departures available on the same route then a C-gift card within the sum of the trip ticket can be issued to him/her.
The C/D-gift card is valid for the purchase of a new trip up to 30 April 2023. The date of a new trip purchased with C/D-gift card cannot be later than 30 April 2023.
The C/D-gift card is valid when paying for the goods in Tallink e-shop as a means of payment up to 30 April 2023.
- If the customer wishes to cancel the trip or ferry ticket, all the money paid for the ticket will be refunded to him/her 14 days before the date of the trip.
As regards the tickets purchased for the trips of the routes cancelled up to 31 March, "Travel terms and conditions of AS Tallink Grupp" confirmed by the decisions of the management board of AS Tallink Grupp of 29 October 2019 apply in other respects.
Note! If the departure has not been cancelled by AS Tallink Grupp and can still be booked, normal terms apply.
Read more about Travel Terms and Conditions of AS Tallink Grupp
Read more about Ticket change and cancellation protection cover