After the trip
EU-regulation obligates the cruise line to take into consideration the special needs of disabled passengers and passengers with reduced mobility in sea and inland waterway transport.
FEEDBACK AND COMPLAINTS
The terminals and Tallink Silja wish to make your voyage as smooth as possible. If you encounter any problems, please notify us so we can improve our service. We request that you send the customer feedback at the latest by 2 months after your trip by using Tallink Silja's customer feedback form. Click here for the customer feedback form »
Finnish Transport Safety agency »
Information about passenger rights can be found from our Good to Know -section. Read more from here »
We wish you a smooth sea voyage!
EU regulation No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway »
EU regulation for sea and inland waterway transport as (N:o 1177/2010) does not obligate to change or replace vessels in traffic, the infrastructure of the harbors, harbors or terminals.
Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway (PDF) »