实用信息
在这里您可以找到关于海上旅行的重要信息和规定。
码头接驳
Travelling by bicycle and scooter
Bicycles and scooters are modes of transportation, and like other vehicles, a ticket must be purchased for them.
The transportation fee is as follows:
On the Tallinn-Helsinki route, €5 one way,
On other routes, €10 one way.
Bicycles and scooters can board the ship through the vehicle check-in gates using the specially designated lane for cyclists. We recommend bringing a bike lock and following the instructions of the ship's staff while moving around.
年龄限制规定
塔林客诗丽雅游轮(TALLINK SILJA)所有航班乘客的年龄限制规定 自2024.06.01起实施的旅行条例规定(英文) → 塔林客诗丽雅游轮的官方表格,可适用于来获得法定监护人和未成年团体的领队的书面同意。 需携带监护人的同意书登船,且在游轮工作人员询问时,出示该同意书。
英文表格 自由行乘客 年龄限制:18岁适用于所有航线的单程、当天往返、巡游以及隔天往返的预订。
年龄限制:15岁适用于所有航线的单程、当天往返、巡游以及隔天往返的预订。
15-17岁乘客可独自旅行 - 需出示监护人的书面同意书 0–14岁乘客,出行规定: - 随行一位法定监护人(父母、监护人) - 随行一位家属* 或未成年人的其他法定代表 - 监管人*
请注意! |
Check-in
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Passport and Visa regulations
Identity documents / Passport and Visa regulationsBefore traveling to any of the Tallink Silja's destination, please check what travel documents are required for these countries. AS Tallink Grupp and ports follow the ISPS Code (International Ship and Port Facility Security Code), which requires shipping companies and port authorities to make random checks of travel documents. The passengers are required to find out whether they need to apply for a visa. If a visa is required, passengers have to apply for the visa themselves. If the visa or other travel documents are not in order, and the authorities turn the passenger back at the border, the passenger is liable for subsequent expenses due to this. More information about passport and visa regulations on each country's Ministry of Foreign affairs: Do you need a Schengen visa? The 26 Schengen member states are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Republic of Malta, Slovakia, Slovenia, Spain, Sweden and Switzerland. |
Providing proof of identity
Providing proof of identityPassengers must prepare for security checks in the terminals, where they should be able to provide valid proof of identity, such as:
The obligation to provide proof of identity applies to all passengers, including children of any age, those not required to present actual travel documents (see Passport and visa regulations). Those unwilling or unable to provide proof of identity and/or announce their identity upon request will not be allowed on board. It is the passengers' responsibility to have proper travel documentation. Check with the consulate of each country you will visit or with a visa service to verify current regulations. |
Vehicle prices
The length and height measurements also include potential loads or roof racks. Vehicle height is measured at the harbour. A surcharge is payable if the vehicle height exceeds the height stated at the time of the reservation. The purchase of tickets for vehicles with a net weight exceeding 3,5 tonnes (excluding vehicles carrying passengers: cars, buses, coaches, camper vans, or caravans) or wider than 2,6 meters or for vehicles without a driver or that are carrying goods or for tow trucks is done through the cargo department. Special ticket prices apply. Go to Tallink Silja Line's cargo website Vehicles must always be driven off the ship immediately upon arrival (including at night). Vehicle prices do not apply to cargo vehicles. Vehicles without a driver, and cargo vehicles (trucks, etc.), are priced according to our cargo price list. Cargo reservations Tow trucks and towable vehiclesThe transport of tow trucks and driverless vehicles must be registered through Tallink Silja Line’s cargo department. The transport of towable vehicles must be registered through Tallink Silja Line’s passenger transport customer service. Requirements for towing:
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国际青少年团体
青少年团体是指包括未满18岁的青少年和监管人员在内,总人数至少为10人的团体。 每个航程可预订的青少年团体数量有限,因此在预订时请注明团体类型。监管人员的信息(姓名、出生日期、电话号码、电子邮件地址和与团体的关系)必须在预订后的14天内发送给预定中心。 领队/监管人与其团体成员住同一等级的客舱。预订时,领队会收到所需数量的塔林客诗丽雅游轮的领队规则指南副本,并分发给每位领队。 一般来说,领队应至少年满25岁,并且了解其团体成员(每位领队最多负责10名青少年)。
办理登船团队应在游轮出发前1.5小时到达码头。领队负责办理团体的登船手续,并确保在团体成员名单上填写客舱号码。领队与其团体成员一起登船,并将原始的团体监管人表格交给检查登船卡的安保人员。安保人员在检查登船卡的同时,可能还会要求团体成员出示身份证明。每位团体成员应携带有效的身份证明/旅行证件。
领队的职责主要包括以下几个内容:
填写以下PDF表格且随身携带1. 监护人说明: 巡游和单程 → 2. 此外,每位未成年团体成员还必须持有其监护人签署的书面旅行许可。 |
Internet connections
As people need Internet access nowadays almost as much as air we want to give an overview about the Internet access possibilities available on Tallink and Silja Line ships. Internet connection during the sea voyage is occasionally very slow and therefore the connection quality may vary.
To use the wireless internet on board our vessels you have to insert a valid boarding card number. This is the last 8 digits number below the barcode on the boarding card. You can connect up to three devices with one boarding card. You have to insert the boarding card number only once per device, if you are prompted to log in again then simply press the log in button. You do not need to insert the code again if you have connected your device once. The boarding card number will start working two hours before departure and stop working two hours after arrival.
Find out about Wifi connections on board Tallink and Silja Line ships here:
游轮上付款方式 | 银行卡和现金
- 借记卡,信用卡,VPAY (卫星信号连接可用)
- 万事达借记卡, Maestro (卫星信号连接可用) - 信用卡 - 万事达卡 (信用卡) - 美国运通 - 银联卡 (卫星信号连接可用) 斯德哥尔摩-塔林航线上的游轮: 接受欧元 (EUR)现金支付。以下银行卡可用于付款: - 借记卡,信用卡,VPAY (卫星信号连接可用)
- 万事达借记卡, Maestro (卫星信号连接可用) - 信用卡 - 万事达卡 (信用卡) - 美国运通 - 银联卡 (卫星信号连接可用) 诗丽雅游轮 接受欧元 (EUR)现金支付。
以下银行卡可用于付款:
- 借记卡,信用卡,VPAY (卫星信号连接可用)
- 万事达借记卡, Maestro (卫星信号连接可用) - 信用卡 - 万事达卡 (信用卡) - 美国运通 - 银联卡 (卫星信号连接可用) 码头及销售办公室接受的支付方式
图尔库码头 不接受现金支付。仅接受芬兰银行卡和上述信用卡用于付款。 塔林码头 接受爱沙尼亚银行卡和塔林客游轮上接受的上述信用卡作为付款方式。 斯德哥尔摩Värtan码头 接受所有国际借记卡和信用卡,以及瑞典银行卡。
呼叫中心接受的付款方式 您可以使用以下信用卡支付您通过电话预订的旅行费用:信用卡、万事达卡、欧洲卡和美国运通卡。注意!不接受Diners Club。
爱沙尼亚的付款方式 塔林航站楼接受欧元现金、爱沙尼亚银行卡和上述信用卡。大多数商店都接受国际信用卡。银行和一些银行自动取款机可使用信用卡提供现金。 |
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货币兑换 您可以在问讯处兑换欧元和瑞典克朗。欧元和瑞典克朗也可以兑换游戏币。 |
Time Difference and Ship's Time
Arrival and departure times are always indicated in local time. Finland is one hour ahead of Sweden. Estonia and Latvia have the same time as Finland.
Time onboard is always indicated in local time | |||
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Helsinki-Stockholm
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Stockholm-Helsinki
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Silja Serenade
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Finnish time
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Swedish time
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Silja Symphony | |||
Turku-Stockholm Mariehamn-Turku |
Stockholm-Mariehamn | ||
Baltic Princess |
Finnish time
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Swedish time
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Turku-Stockholm | Stockholm-Turku | ||
Silja Galaxy |
Finnish time
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Swedish time
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Helsinki-Tallinn-Helsinki | |||
Silja Europa |
Finnish time
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Star / Megastar | |||
Stockholm-Riga | Riga-Stockholm | ||
Romantika |
Latvian time
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Latvian time
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Isabelle | |||
Tallinn-Stockholm | Stockholm-Tallinn | ||
Baltic Queen |
Estonian
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Swedish time
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Victoria I |
Safety onboard
General information Our personnel Ships Emergency situations Safety equipment Measures against fire Information |
Safety regulations on the car deck
Passengers with cars and motorcycles must take the following instructions into account: Any items in the vehicle must be well secured. Smoking and open fires are not allowed on the car deck. Passengers have no access to the car deck during the voyage. The car deck will be closed during the journey and opened 15-30 minutes before arrival in port. Passengers must follow the instructions of the personnel on the car deck. You must not switch on thee engine until it is your turn to drive off the ship. Flammable liquids may not be transported in open containers on the car deck. The gas valves in caravans must be closed during the voyage. Inform the personnel of any hazardous substances (gases, explosives, flammable and corrosive liquids, etc.). Their transportation on passenger ships is subject to restrictions. If you transport such substances, inform the check-in personnel before departure and make sure you have all the appropriate documents. It is currently not possible to charge electric cars on ships. In addition to the safety aspect, this is also related to emissions, because at least for the time being we are unable to offer green electricity for charging cars. We also do not transport broken electric cars. |
Smoking on board
For fire safety reasons smoking is allowed only on outside decks and designated areas with "Smoking area" signs.
Smoking is strictly prohibited in the cabin, dining restaurants, corridors, elevators and stairwells.
Please ask for further information at the information desk on board.
Lost and found
LOST AND FOUND ITEMS GENERAL
Lost and found from vessels operating on Helsinki-Tallinn-, Helsinki-Stockholm- and Tallinn-Stockholm route are delivered to: Suomen Löytötavarapalvelu
Lost and found from vessels operating on Turku-Stockholm route are delivered to: Suomen Löytötavarapalvelu Lost and found from Hotels: Please contact hotel
Terminals:
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宠物
宠物
有关宠物运输和进口的信息,请联系:
在芬兰
农林食品卫生部门(Evira)
Mustialankatu 3, FI-00790 Helsinki, Finland
电话: +358 (0)20 690 991 (工作日 9.00-11.00)
邮件: ehyt@evira.fi
在瑞典
瑞典农业委员会(Jordbruksverket)
551 82 Jönköping
电话: +46 (0) 36-15 50 00
传真: +46 (0) 36-19 05 46
在爱沙尼亚
兽医和食品委员会
Västriku 2b, 11312 Tallinn
电话: +372 658 0420
传真: +372 658 042
所有游轮都允许携带宠物进入特殊的宠物小屋或狗窝(某些特殊游轮除外)。导盲犬可以带上所有渡轮,无需支付交通费。
乘客必须遵守当局发布的有关宠物运输的现行规定,并出示所需文件。如果证件不齐且政府当局在边境将宠物送回,则乘客需承担相关费用。
在欧盟境内携带宠物旅行的所有乘客都必须持有宠物护照。
不允许携带带有危险性的动物登船。
所有游轮提供数量有限的宠物小屋。游轮在港口停留期间,不得将宠物单独留在客舱内。宠物可以在客舱内停留一小段时间(例如吃饭、购物)。如果您有酒店预订,请提前确认酒店是否接受宠物。
较大的宠物(超过8公斤)可以乘坐特殊的游轮可携带宠物客舱,客舱的可用性是有限的。宠物在客舱内需要始终系上皮带并戴上口套。
除儿童区、餐厅、酒吧和酒吧区外,所有塔林客诗丽雅游轮室内场所均可携带装在笼子或手提袋中的小型宠物(小于8公斤)。旅途中不允许宠物单独留下。 注意!对于小于8公斤的宠物,必须购买旅程船票(根据每艘船的具体情况,在笼子或宠物舱中)。
出于所有塔林客诗丽雅游轮上的公共卫生原因,超过8公斤的宠物不允许进入酒吧、餐厅和船上的室内公共区域。宠物只允许在宠物小屋内,但不能在床上。
芬兰和瑞典/奥兰岛计划航线
赫尔辛基-斯德哥尔摩 和 图尔库-斯德哥尔摩v.v.
诗丽雅交响曲号,诗丽雅小夜曲号,银河号,波罗的海公主号:
价格:16欧/宠物/单程
白天和夜间出发的客舱预订都是强制性的。 携带宠物旅行的乘客必须预订整个客舱C类、B类或 A类。可供宠物入住的小屋数量有限。每间客舱最多允许3只动物。
在加班层遛宠物:
交响曲号:甲板层12
小夜曲号:甲板层12
银河号:甲板层10
波罗的海公主号:甲板层6
甲板上可以找到一个沙箱,供宠物24/7全天候使用
瑞典和爱沙尼亚/拉脱维亚计划航线
斯德哥尔摩-塔林 和斯德哥尔摩-里加 v.v.
维多利亚号,波罗的海女王号,罗曼蒂克号,伊莎贝拉号:
价格:16欧/宠物/单程
宠物必须在特殊的狗舍或5层甲板上的宠物友好舱内旅行。携带宠物旅行的乘客必须预订整个客舱。为宠物运输分配了数量有限的客舱。每间客舱最多允许3只动物。
有两种尺寸的宠物笼子可供选择:
3个较小的笼子,尺寸为84x65x96厘米
2个较大的笼子,尺寸为100x84x96厘米
注意!伊莎贝拉号上没有宠物笼子。
芬兰和爱沙尼亚计划行程
赫尔辛基-塔林v.v.
星际号,浩瀚星际号,欧罗巴号
价格:13欧/宠物/单程, 26欧/宠物/过夜
宠物必须在宠物运输小屋中运输(每个小屋最多允许3只动物)。携带宠物旅行的乘客应在登船后立即联系游轮咨询台。运输笼或小屋必须提前预订。
星际号游轮有6个尺寸为70x96x92厘米的宠物笼子。
在浩瀚星际号上,有6个较小的宠物狗笼,尺寸为69x77,5x102厘米和4个较大的宠物狗笼,尺寸为 103,5x77,5x102厘米。
每个航线的宠物数量有限制。
在星际号和浩瀚星际号上,您可以在行程中通过私家车免费运送宠物,由车主负责。(注意!由于航行期间无法进入汽车甲板出于安全原因。)
Eurail&InterRail 欧铁通票优惠
欧铁通票(Eurail&InterRail)所有者专享优惠 | ||
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航线 | 优惠折扣 | |
赫尔辛基-斯德哥尔摩 v.v -20%/客房,-50%/甲板舱位 | ||
塔林-斯德哥尔摩 v.v -20%/客房,-50% /甲板舱位 | ||
图尔库-斯德哥尔摩 v.v. -20%/客房,-30%/甲板舱位 | ||
赫尔辛基-塔林 v.v. -20%-40% 星际坐席(Star class) | ||
里加-斯德哥尔摩 v.v. -20%/客房 | ||
请注意!需要在码头柜台出示有效的欧铁通票。 以上所提及的优惠折扣适用于所有航线,单程或多程的正常C/E-A等级客舱价格。赫尔辛基-塔林航线的优惠适用于星际坐席船票的预订。图尔库-斯德哥尔摩航线的优惠仅限于甲板舱位的预订。 优惠坐席有限。折扣%将依据游轮出发时的预订情况而定。 优惠折扣仅限于整个客舱价格,不适用于床位价格。 不适用于当天往返船票以及酒店打包船票。 在官网预订时,请依据您持有的通票卡输入优惠码 EURAIL 或 INTERRAIL 从而获取优惠。 |
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Souvenir photographs
On Tallink Silja's ships (excluding Victoria I, Baltic Queen and Silja Europa and Tallink Shuttles Megastar and Star) you can purchase a souvenir photograph of yourself taken during embarkation and during the trip. The photographs are not used for any other purpose. Unsold photographs are disposed of immediately after the trip. | |
EU regulation no. 1177/2010 Passenger rights
This Regulation establishes rules for sea and inland waterway transport as
regards the following: • non-discrimination between passengers with regard to transport conditions offered by carriers • non-discrimination and assistance for disabled persons and persons with reduced mobility • the rights of passengers in cases of cancellation or delay • minimum information to be provided to passengers • the handling of complaints Regulation is effective as from 18.12.2012 |
General terms for package tours
TALLINK SILJA OY, FINLAND: KEY RIGHTS UNDER DIRECTIVE (EU) 2015/2302
AS TALLINK GRUPP, ESTONIA: KEY RIGHTS UNDER DIRECTIVE (EU) 2015/2302
TALLINK SILJA OY’S TERMS AND CONDITIONS FOR PACKAGE TRAVEL 1. Scope of application 2. Package travel contracts and responsibility for delivering on contracts 3. Conclusion of the contract and payment 5. The traveller’s right to cancel their booking before the start of the trip due to changes made by the ferry company or conditions at the destination 6. The traveller’s right to interrupt the trip and terminate the contract during the trip 7. The traveller’s right to request changes to the contract and transfer the package to another traveller 8. Changes to prices 9. Changes to the package travel contract introduced by the ferry company 10. The ferry company’s right to cancel or interrupt a trip 11. The ferry company’s right to terminate a contract 12. Breach of contract and complaints 13. Rectifying breaches of contract 14. Provision of alternative services during a trip 15. Price reduction 16. Compensation 17. Booking errors 18. Deduction of compensation paid under other laws 19. Claims for damages 20. Disputes .
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Import regulations
When you are travelling to Finland, Sweden, Estonia or Latvia pay attention to the rules for customs regulations. When traveling from another European Union country to another, goods can normally be brought free of charge and without restrictions. An exception is made for alcohol and tobacco products, which are subject to quantitative import restriction. Shops on board the ships sailing between Finland and Sweden (via Aland Islands) are tax free. Note the quantitative restrictions for purschases stated in the tax free catalogues available on board.
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Insurance
We recommend passengers to hold a passenger and luggage insurance policy with sufficient cover. |
As Tallink Grupp / Tallink Silja Oy's Passenger security regulations
In order to ensure the comfort, safety and security of all persons onboard, passengers are to follow these security regulations, instructions on safety and security given by the personnel of the ship or as stipulated by signs placed on board. The crew represents the ship’s captain regarding the keeping of order, safety and security in the ship. No passenger should either disturb the co-passengers without a reason or threaten or act wrongfully in some other way during the trip. A person who cannot cope with self-control or behaves disturbingly or improperly can, in sake of safety and under captains orders be placed in custody up to the end of the trip. 1. The passenger has to carry a valid boarding pass and upon request prove his/her identity by presenting a valid identity document to the ship’s security staff or other member of the ship’s staff. 2. Anyone on board of the ship or in port premises may be subjected to a bodily search, check of luggage or can be asked for clarifications for the matters of safety and security. There is no obligation to agree with the luggage check, bodily search or giving clarifications, but the person having refused from it can be expelled from the ship or the port area and the police can be informed of the same. Any closed luggage, vehicle, cabin or other closed storage of the passenger can be searched. Any passenger refused of access to or expelled from the ship has no right for compensation for unused tickets or other costs incurred to the passenger. 3. The passenger should have the necessary valid travel documents in his/her possession throughout the trip. If the shipping company is held liable or otherwise affected due to the missing or incomplete travel or other documents of a passenger, such passenger is liable for the expenses incurred to the shipping company. 19. Taking pictures or filming passengers or crew onboard is allowed only with their consent. |
Reservations and tickets
Reservations When making a reservation, you must provide the following information on each passenger: Cabin locations While it is not possible to book a specific cabin or section on the ship, we will accommodate such wishes as far as possible. Vehicle information When making a booking for a vehicle, you will be asked to give its height and length, including potential loads (ski boxes, etc.). If the measurements are found to be incorrect at check-in, it may be possible to order another place with an extra surcharge. However, we cannot guarantee this. Gift vouchers If you are paying with a gift voucher, you should mention this when booking your trip. Remember to mention the product code. Gift vouchers are only valid for the product indicated and for the period specified. |
Service fee
Service fee A service fee will be added for services provided by Tallink Silja's partners when the service is purshased from our offices. Service fee is charged for example for Air-Sea packages, theatre tickets or transit between Sweden and Denmark or/and Sweden and Germany operated by partners such as TT-Line and Scandlines. • AirSea 15 €/booking If there is more than one partner service in same booking service fee is charges once based on the highest fee. Service fee will not be returned in case of cancellation. |
Standard conditions of carriage
State of health, pregnancy and physical disability
Our ships have on-board nurses who can assist passengers in the event of acute illnesses and provide first aid in connection with accidents. If your state of health and ability to travel have deteriorated because of illness, you should contact your doctor before booking your journey to ensure there are no obstacles to travelling. We do not recommend travelling in the last stages of pregnancy. When planning their journey, passengers with physical or other disabilities should consider the restrictions of sea travel and the requirements of possible emergency measures. Passengers requiring the assistance of another person are to be accompanied by a suitable companion. A passenger with a disability or limited mobility has the right to bring a personal assistant on the trip The customer must meet the age restrictions to take an assistant for free with them on the trip. Minor passengers:
Passengers with reduced travelling capacity as described above are requested to notify Silja Line of this when booking their journey and to inform the INFO personnel upon embarkation, providing any necessary personal information and the cabin number. For safety purposes, the captain of the ship has discretionary power concerning passage on board and the use of a companion. |
Terms and conditions for payment and cancellations for groups
Terms and conditions for payment and cancellations for individual travelling
The passenger's rights and responsibilities
Passengers must observe the shipping company's regulations and the ship's captain's rules concerning order and safety on board the ship. The rules are displayed in the terminals and on board the ships. The ship's personnel have the right to refuse passage of persons who may disturb or pose a danger to other passengers, themselves or the ship's safety, are under the influence of alcohol or narcotics, display disturbing or threatening behaviour, or do not otherwise comply with the rules concerning age, security, order or other regulations. Alcoholic beverages purchased on board may not be consumed in the public areas. For the convenience of all passengers, disturbing behaviour in cabins or corridors in the cabin sections is not allowed. Passengers have no access to the car deck during the voyage. Smoking is allowed in designated smoking areas. Smoking is not allowed in the cabins. Passengers are themselves responsible for their luggage. Silja Line will not compensate passengers for damage to luggage caused by the passenger themself or by the passenger's own carelessness. Silja Line is not obliged to compensate passengers for money, securities or valuables unless it was deposited in a safety deposit box at the ship's Information desk. Goods stored in lockers are not regarded as having been delivered to the shipping company for safekeeping. For more information, see the Terms and Conditions of passage concerning passengers and their luggage. The passenger has to leave the cabin when the ship arrives at the passenger's destination port, when the contract of passage ends. Passengers are themselves responsible for contacting competent authorities to find out which travel documents they need and for procuring such documents. Passengers are themselves responsible for providing the necessary valid travel documents and proof of identity. Passengers are liable to compensate the shipping company in full for any damage attributable to their carelessness or negligence. |