Good to Know
Here you will find important information and regulations regarding your sea journey
Before your Trip
Terminals & Connections
Regulations & Instructions
- Emissions surcharge from 2024 →
- EU regulation concerning passenger rights when travelling by sea →
- Fuel surcharge →
- General terms for package tours →
- Import regulations →
- Insurance →
- Package Travel Terms and Conditions of As Tallink Grupp 27 August 2019 (pdf) →
- Passenger security regulations →
- Reservations and tickets →
- Service fee →
- Standard conditions of carriage →
- State of health, pregnancy and physical disability →
- Terms and conditions for payment and cancellations for groups →
- Terms and conditions for payment and cancellations for individual travelling →
Travelling by bicycle and scooter
Bicycles and scooters are modes of transportation, and like other vehicles, a ticket must be purchased for them.
The transportation fee is as follows:
On the Tallinn-Helsinki route, €5 one way,
On other routes, €10 one way.
Bicycles and scooters can board the ship through the vehicle check-in gates using the specially designated lane for cyclists. We recommend bringing a bike lock and following the instructions of the ship's staff while moving around.
Age regulations
AGE REGULATIONS ON TALLINK SILJA LINE SHIPS / VOYAGES Travel terms and conditions from 1.6.2024 → The Tallink Silja Line's original forms are used for both Written consent of legal guardian and Youth group leader. The consent of guardian must be brought along the voyage and present to the ship's personnel on demand.
Forms in English | Fill in and print
INDIVIDUAL TRAVEL Age limit 18 years:Every day on all routes, overnight crossings & roundtrip cruises
0–17 year old can travel with: - a legal guardian (mother, father, guardian) - a family member* parent or other legal representative of a travelling child. - supervisor* - if the guardian is not a family member, the guardian form needs to be filled
Age limit 15 years:Every day on all day crossings and day cruises
15-17 year old can travel alone - a written consent of a guardian must be presented 0–14 year old can travel with: - a legal guardian (mother, father, guardian) - a family member* parent or other legal representative of a travelling child - supervisor*
NB!
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Check-in
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Passport and Visa regulations
Identity documents / Passport and Visa regulationsBefore traveling to any of the Tallink Silja's destination, please check what travel documents are required for these countries. AS Tallink Grupp and ports follow the ISPS Code (International Ship and Port Facility Security Code), which requires shipping companies and port authorities to make random checks of travel documents. The passengers are required to find out whether they need to apply for a visa. If a visa is required, passengers have to apply for the visa themselves. If the visa or other travel documents are not in order, and the authorities turn the passenger back at the border, the passenger is liable for subsequent expenses due to this. More information about passport and visa regulations on each country's Ministry of Foreign affairs: Do you need a Schengen visa? The 26 Schengen member states are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Republic of Malta, Slovakia, Slovenia, Spain, Sweden and Switzerland. |
Providing proof of identity
Providing proof of identityPassengers must prepare for security checks in the terminals, where they should be able to provide valid proof of identity, such as:
The obligation to provide proof of identity applies to all passengers, including children of any age, those not required to present actual travel documents (see Passport and visa regulations). Those unwilling or unable to provide proof of identity and/or announce their identity upon request will not be allowed on board. It is the passengers' responsibility to have proper travel documentation. Check with the consulate of each country you will visit or with a visa service to verify current regulations. |
Vehicle prices
The length and height measurements also include potential loads or roof racks. Vehicle height is measured at the harbour. A surcharge is payable if the vehicle height exceeds the height stated at the time of the reservation. The purchase of tickets for vehicles with a net weight exceeding 3,5 tonnes (excluding vehicles carrying passengers: cars, buses, coaches, camper vans, or caravans) or wider than 2,6 meters or for vehicles without a driver or that are carrying goods or for tow trucks is done through the cargo department. Special ticket prices apply. Go to Tallink Silja Line's cargo website Vehicles must always be driven off the ship immediately upon arrival (including at night). Vehicle prices do not apply to cargo vehicles. Vehicles without a driver, and cargo vehicles (trucks, etc.), are priced according to our cargo price list. Cargo reservations Tow trucks and towable vehiclesThe transport of tow trucks and driverless vehicles must be registered through Tallink Silja Line’s cargo department. The transport of towable vehicles must be registered through Tallink Silja Line’s passenger transport customer service. Requirements for towing:
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International Youth Groups
A youth group is considered to be a group with a total of at least 10 persons including young people under the age of 18 and supervisors. The amount of youth groups for each departure is limited, therefore it is important to mention the group type when making the booking. Supervisors' information (name, date of birth, phone number, e-mail address and relation to the group) must be reported within 14 days after making the booking. Group leaders/Supervisors accommodate the same cabin class as their group. When making the reservation, the group leader is given the requisite number of Tallink Silja general rules for group leaders. A copy is to be given to each group leader. As a rule, group leaders should be at least 25 years of age and know the members of their group (at most 10 names of youngsters per group leader).
Check-inThe group should arrive at the terminal 1,5 hours before departure. The group leader is responsible for taking care of the check-in procedures for the group and ensuring that the cabin numbers are entered on the group member lists. Group leaders board the ship together with their group and give the original group leader form to the security staff who inspect the boarding cards. The security staff may also ask the group members to provide proof of identity at the same time. Each group member is to carry a valid proof of identity/travel document.
The group leaders' responsibilities include the following:
Fill in pdf forms and print them with you:1. Guardian Instruction: For cruises and one-way trips → 2. In addition, every minor group member must also have a written travel permit from his/her guardian. |
Internet connections
As people need Internet access nowadays almost as much as air we want to give an overview about the Internet access possibilities available on Tallink and Silja Line ships. Internet connection during the sea voyage is occasionally very slow and therefore the connection quality may vary.
To use the wireless internet on board our vessels you have to insert a valid boarding card number. This is the last 8 digits number below the barcode on the boarding card. You can connect up to three devices with one boarding card. You have to insert the boarding card number only once per device, if you are prompted to log in again then simply press the log in button. You do not need to insert the code again if you have connected your device once. The boarding card number will start working two hours before departure and stop working two hours after arrival.
Find out about Wifi connections on board Tallink and Silja Line ships here:
Payment methods onboard | Cards & Cash
- Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
- Debit Mastercard, Maestro (if the satellite connection is available) - Visa (credit card) - Mastercard (credit card) - American Express - Union Pay (if the satellite connection is available) Tallink vessels Sweden-Estonia (Stockholm-Tallinn) traffic: As of 1 June 2022 Swedish crowns are no longer excepted in cash. - Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
- Debit Mastercard, Maestro (if the satellite connection is available) - Visa (credit card) - Mastercard (credit card) - American Express - Union Pay (if the satellite connection is available) Silja vessels on Sweden-Finland (Stockholm-Helsinki/Turku) traffic: Payments on ferries between Finland and Sweden are possible with the following cards:
- Visa Debit, Visa Electron, VPAY (if the satellite connection is available)
- Debit Mastercard, Maestro (if the satellite connection is available) - Visa (credit card) - Mastercard (credit card) - American Express - Union Pay (if the satellite connection is available) PAYMENT METHODS ACCEPTED IN TERMINALS/SALES OFFICES
Turku terminal no longer accepts cash as payment method. Only Finnish bank cards and above mentioned credit cards are accepted. Tallinn terminal accepts cash as payment, estonian bank cards and above mentioned credit cards accepted on Tallink vessels. Värtan terminal in Stokholm accepts all international debit and credit cards, as well as Swedish bank cards. PAYMENT METHODS IN CALL CENTER You can pay for the trip you booked on the phone by the following credit cards: Visa, Mastercard, Eurocard and American Express. NB! Diners Club is not accepted. PAYMENT METHODS IN ESTONIA Tallinn terminal accepts cash in EUR, Estonian bank cards and the above mentioned credit cards. International credit cards are accepted in most shops. Banks and some bank automats give cash with credit cards. |
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Time Difference and Ship's Time
Arrival and departure times are always indicated in local time. Finland is one hour ahead of Sweden. Estonia and Latvia have the same time as Finland.
Time onboard is always indicated in local time | |||
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Helsinki-Stockholm
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Stockholm-Helsinki
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Silja Serenade
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Finnish time
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Swedish time
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Silja Symphony | |||
Turku-Stockholm Mariehamn-Turku |
Stockholm-Mariehamn | ||
Baltic Princess |
Finnish time
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Swedish time
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Turku-Stockholm | Stockholm-Turku | ||
Silja Galaxy |
Finnish time
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Swedish time
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Helsinki-Tallinn-Helsinki | |||
Silja Europa |
Finnish time
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Star / Megastar | |||
Stockholm-Riga | Riga-Stockholm | ||
Romantika |
Latvian time
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Latvian time
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Isabelle | |||
Tallinn-Stockholm | Stockholm-Tallinn | ||
Baltic Queen |
Estonian
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Swedish time
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Victoria I |
Safety onboard
General information Our personnel Ships Emergency situations Safety equipment Measures against fire Information |
Safety regulations on the car deck
Passengers with cars and motorcycles must take the following instructions into account: Any items in the vehicle must be well secured. Smoking and open fires are not allowed on the car deck. Passengers have no access to the car deck during the voyage. The car deck will be closed during the journey and opened 15-30 minutes before arrival in port. Passengers must follow the instructions of the personnel on the car deck. You must not switch on thee engine until it is your turn to drive off the ship. Flammable liquids may not be transported in open containers on the car deck. The gas valves in caravans must be closed during the voyage. Inform the personnel of any hazardous substances (gases, explosives, flammable and corrosive liquids, etc.). Their transportation on passenger ships is subject to restrictions. If you transport such substances, inform the check-in personnel before departure and make sure you have all the appropriate documents. It is currently not possible to charge electric cars on ships. In addition to the safety aspect, this is also related to emissions, because at least for the time being we are unable to offer green electricity for charging cars. We also do not transport broken electric cars. |
Smoking on board
For fire safety reasons smoking is allowed only on outside decks and designated areas with "Smoking area" signs.
Smoking is strictly prohibited in the cabin, dining restaurants, corridors, elevators and stairwells.
Please ask for further information at the information desk on board.
Lost and found
LOST AND FOUND ITEMS GENERAL
Lost and found from vessels operating on Helsinki-Tallinn-, Helsinki-Stockholm- and Tallinn-Stockholm route are delivered to: Suomen Löytötavarapalvelu
Lost and found from vessels operating on Turku-Stockholm route are delivered to: Suomen Löytötavarapalvelu Lost and found from Hotels: Please contact hotel
Terminals:
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Pets
Pets
For information concerning the transportation and import of pets, please contact:
In Finland
The Ministry of Agriculture and Forestry, the Department of Food and Health (Evira)
Mustialankatu 3, FI-00790 Helsinki, Finland
Tel: +358 (0)20 690 991 (weekdays 9.00-11.00)
Email: ehyt@evira.fi
In Sweden
Swedish Board of Agriculture (Jordbruksverket)
551 82 Jönköping
Tel: +46 (0) 36-15 50 00
Fax: +46 (0) 36-19 05 46
In Estonia
Veterinary and Food Board
Västriku 2b, 11312 Tallinn
Tel: +372 658 0420
Fax: +372 658 042
Pets are allowed on board all cruises in special pet cabins or kennels (except; not allowed on some special cruises). A guide dog can be taken on board all ferries and is not subject to the transportation fee.
Passengers must observe the current regulations concerning the transportation of pets issued by the public authorities and present any required documents. Should the documents not be in order and the public authorities turn the pet back at the border, the passenger is liable for any related expenses.
A Pet passport is compulsory for all passengers travelling with pets within the European Union.
Dangerous animals are not allowed on board.
There are a limited number of pet-friendly cabins available on all ships. It is not allowed to leave a pet alone in the cabin during the vessel's stay in the port. The pet can be left in the cabin for a short time (eg eating, or going to the store). Please also check separately if you have a hotel reservation that the hotel accepts pets.
Bigger pets (more than 20 kg) can travel in the special onboard kennel or pet-friendly cabin that has to be booked separately. The availability of pet places is limited. Pets must always be on a leash and muzzled when outside the cabin.
Small pets (less than 20 kg) in carrying cages or carry bags (also pet carts, on wheels) can be brought to all Tallink and Silja Line passenger indoor premises except the kid's zone, restaurant, pub and bar areas. Pets are not allowed to be left alone during the trip. Note! Pets smaller than 20 kg has to buy a ticket for the journey (in a cage or pet cabin according to the specifics of each ship).
For reasons of public hygiene on board all Tallink and Silja Line vessels, pets bigger than 20 kg are not allowed in bars, restaurants and the ship's indoor public areas. Pets are allowed only in pet-friendly cabins, but not in beds.
Scheduled traffic between Finland and Sweden/Åland
Helsinki-Stockholm and Turku-Stockholm or v.v.
Silja Symphony, Silja Serenade, Galaxy and Baltic Princess:
Price: 16 €/animal/one way
Cabin reservations are compulsory on both day and night departures. Passengers travelling with pets must reserve a whole cabin C-, B- or A-categories (not in the Promenade class). There are a limited number of cabins for pets available. The number of animals is limited; max 3 animals are allowed per cabin.
Walking the pets on the outside deck:
Symphony: on deck 12, aft of the ship
Serenade: on deck 12, aft of the ship
Galaxy: Deck 10, aft of the ship, left side. Elevator access from the back
Baltic Princess: Deck 6
- A sandbox can be found from the deck for pet use 24/7
Scheduled traffic between Sweden and Estonia
Stockholm-Tallinn or v.v.
Victoria I, Baltic Queen:
Price: 16 €/animal/one way
Pets must travel in the special onboard kennels or in the pet-friendly cabins on deck 5. Passengers travelling with pets must reserve a whole cabin. A limited number of cabins are allocated for pet transportation. The number of animals is limited; max 3 animals are allowed per cabin.
There are two sizes of pet kennel cages available:
3 smaller cages with dimensions of 84x65x96 cm
2 larger cages with dimensions of 100x84x96 cm
Locks for the cages can be requested from the ship’s information desk, for which a guarantee of € 10 is charged.
NB! No pet kennel cages on board Isabelle.
Scheduled traffic between Finland and Estonia
Helsinki-Tallinn or v.v.
Megastar, MyStar and Europa:
Price: 9 €/animal/one way, 18€/animal/overnight departures
Pets must be transported in a kennel, in pet-friendly cabins (max 3 animals allowed per cabin) or crates/carriers/cages that are specifically meant for pet usage. The kennel or cabin must be booked in advance.
Walking the pets on the outside deck:
Megastar: deck 10 aft
MyStar: deck 10 starboard side
- A sandbox can be found from the deck for pet use 24/7
On board Megastar: there are 6 smaller pet kennel cages with dimensions of 69x77,5x102 cm and 4 larger pet kennel cages with dimensions of 103,5x77,5x102 cm.
Onboard MyStar: the kennel is located on the 7th deck and there are 6 cages with dimensions of 69x75.5x102cm and 4 cages with dimensions of 103.5x77.5x102.
Locks for the cages can be requested from the ship’s information desk, for which a guarantee of € 10 is charged.
The number of pets per voyage is limited.
On board Megastar and MyStar it is also possible to transport pets without any extra charge in the owner's vehicle at the owner's responsibility during the 2 hours one-way crossing. (NB! There is no access to the car deck during the voyage due to security reasons.)
Eurail and InterRail cards discounts
Eurail/Interrail card owners can get discount from Tallink-Silja ferrytickets.
From 01.01.2023
Promo EURAIL: Eurail card
Promo INTERRAIL: InterRail card
Reductions for transportation:
HEL-STO, TAL-STO (including ALA)
-20% C/E-A
TUR-STO (including ALA)
-20% C/E-A
-20% Deck
HEL-TAL
-20% Star-Class
From 01.01.2024
Promo EURAIL: Eurail card
Promo INTERRAIL: InterRail card
Reductions for transportation:
HEL-STO, TAL-STO (including ALA)
-20% C/E-B/PROM
TUR-STO (including ALA)
-20% C/E-B
-20% Deck
HEL-TAL
-20% Star-Class
HEL-TAL Overnight
-20% C/E-B
The discount will be given from regular one way (and Hel-Tal route also round trip) fares. No extra discount from day cruise or hotel package. Discount % vary depending on departure date and booking situation. Discount prices are subject to availability.
Fuel and emission surcharge will be added.
Manual promotions, can be booked from all sales channels.
NB! Use promotion code EURAIL or INTERRAIL also when booking via Online.
Valid EURAIL / INTERRAIL card will be checked when checking in.
Souvenir photographs
On Tallink Silja's ships (excluding Victoria I, Baltic Queen and Silja Europa and Tallink Shuttles Megastar and Star) you can purchase a souvenir photograph of yourself taken during embarkation and during the trip. The photographs are not used for any other purpose. Unsold photographs are disposed of immediately after the trip. | |
EU regulation no. 1177/2010 Passenger rights
This Regulation establishes rules for sea and inland waterway transport as
regards the following: • non-discrimination between passengers with regard to transport conditions offered by carriers • non-discrimination and assistance for disabled persons and persons with reduced mobility • the rights of passengers in cases of cancellation or delay • minimum information to be provided to passengers • the handling of complaints Regulation is effective as from 18.12.2012 |
General terms for package tours
TALLINK SILJA OY, FINLAND: KEY RIGHTS UNDER DIRECTIVE (EU) 2015/2302
AS TALLINK GRUPP, ESTONIA: KEY RIGHTS UNDER DIRECTIVE (EU) 2015/2302
TALLINK SILJA OY’S TERMS AND CONDITIONS FOR PACKAGE TRAVEL 1. Scope of application 2. Package travel contracts and responsibility for delivering on contracts 3. Conclusion of the contract and payment 5. The traveller’s right to cancel their booking before the start of the trip due to changes made by the ferry company or conditions at the destination 6. The traveller’s right to interrupt the trip and terminate the contract during the trip 7. The traveller’s right to request changes to the contract and transfer the package to another traveller 8. Changes to prices 9. Changes to the package travel contract introduced by the ferry company 10. The ferry company’s right to cancel or interrupt a trip 11. The ferry company’s right to terminate a contract 12. Breach of contract and complaints 13. Rectifying breaches of contract 14. Provision of alternative services during a trip 15. Price reduction 16. Compensation 17. Booking errors 18. Deduction of compensation paid under other laws 19. Claims for damages 20. Disputes .
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Import regulations
When you are travelling to Finland, Sweden, Estonia or Latvia pay attention to the rules for customs regulations. When traveling from another European Union country to another, goods can normally be brought free of charge and without restrictions. An exception is made for alcohol and tobacco products, which are subject to quantitative import restriction. Shops on board the ships sailing between Finland and Sweden (via Aland Islands) are tax free. Note the quantitative restrictions for purschases stated in the tax free catalogues available on board.
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Insurance
We recommend passengers to hold a passenger and luggage insurance policy with sufficient cover. |
As Tallink Grupp / Tallink Silja Oy's Passenger security regulations
In order to ensure the comfort, safety and security of all persons onboard, passengers are to follow these security regulations, instructions on safety and security given by the personnel of the ship or as stipulated by signs placed on board. The crew represents the ship’s captain regarding the keeping of order, safety and security in the ship. No passenger should either disturb the co-passengers without a reason or threaten or act wrongfully in some other way during the trip. A person who cannot cope with self-control or behaves disturbingly or improperly can, in sake of safety and under captains orders be placed in custody up to the end of the trip. 1. The passenger has to carry a valid boarding pass and upon request prove his/her identity by presenting a valid identity document to the ship’s security staff or other member of the ship’s staff. 2. Anyone on board of the ship or in port premises may be subjected to a bodily search, check of luggage or can be asked for clarifications for the matters of safety and security. There is no obligation to agree with the luggage check, bodily search or giving clarifications, but the person having refused from it can be expelled from the ship or the port area and the police can be informed of the same. Any closed luggage, vehicle, cabin or other closed storage of the passenger can be searched. Any passenger refused of access to or expelled from the ship has no right for compensation for unused tickets or other costs incurred to the passenger. 3. The passenger should have the necessary valid travel documents in his/her possession throughout the trip. If the shipping company is held liable or otherwise affected due to the missing or incomplete travel or other documents of a passenger, such passenger is liable for the expenses incurred to the shipping company. 19. Taking pictures or filming passengers or crew onboard is allowed only with their consent. |
Reservations and tickets
Reservations When making a reservation, you must provide the following information on each passenger: Cabin locations While it is not possible to book a specific cabin or section on the ship, we will accommodate such wishes as far as possible. Vehicle information When making a booking for a vehicle, you will be asked to give its height and length, including potential loads (ski boxes, etc.). If the measurements are found to be incorrect at check-in, it may be possible to order another place with an extra surcharge. However, we cannot guarantee this. Gift vouchers If you are paying with a gift voucher, you should mention this when booking your trip. Remember to mention the product code. Gift vouchers are only valid for the product indicated and for the period specified. |
Service fee
Service fee A service fee will be added for services provided by Tallink Silja's partners when the service is purshased from our offices. Service fee is charged for example for Air-Sea packages, theatre tickets or transit between Sweden and Denmark or/and Sweden and Germany operated by partners such as TT-Line and Scandlines. • AirSea 15 €/booking If there is more than one partner service in same booking service fee is charges once based on the highest fee. Service fee will not be returned in case of cancellation. |
Standard conditions of carriage
State of health, pregnancy and physical disability
Our ships have on-board nurses who can assist passengers in the event of acute illnesses and provide first aid in connection with accidents. If your state of health and ability to travel have deteriorated because of illness, you should contact your doctor before booking your journey to ensure there are no obstacles to travelling. We do not recommend travelling in the last stages of pregnancy. When planning their journey, passengers with physical or other disabilities should consider the restrictions of sea travel and the requirements of possible emergency measures. Passengers requiring the assistance of another person are to be accompanied by a suitable companion. A passenger with a disability or limited mobility has the right to bring a personal assistant on the trip The customer must meet the age restrictions to take an assistant for free with them on the trip. Minor passengers:
Passengers with reduced travelling capacity as described above are requested to notify Silja Line of this when booking their journey and to inform the INFO personnel upon embarkation, providing any necessary personal information and the cabin number. For safety purposes, the captain of the ship has discretionary power concerning passage on board and the use of a companion. |
Terms and conditions for payment and cancellations for groups
Terms and conditions for payment and cancellations for individual travelling
The passenger's rights and responsibilities
Passengers must observe the shipping company's regulations and the ship's captain's rules concerning order and safety on board the ship. The rules are displayed in the terminals and on board the ships. The ship's personnel have the right to refuse passage of persons who may disturb or pose a danger to other passengers, themselves or the ship's safety, are under the influence of alcohol or narcotics, display disturbing or threatening behaviour, or do not otherwise comply with the rules concerning age, security, order or other regulations. Alcoholic beverages purchased on board may not be consumed in the public areas. For the convenience of all passengers, disturbing behaviour in cabins or corridors in the cabin sections is not allowed. Passengers have no access to the car deck during the voyage. Smoking is allowed in designated smoking areas. Smoking is not allowed in the cabins. Passengers are themselves responsible for their luggage. Silja Line will not compensate passengers for damage to luggage caused by the passenger themself or by the passenger's own carelessness. Silja Line is not obliged to compensate passengers for money, securities or valuables unless it was deposited in a safety deposit box at the ship's Information desk. Goods stored in lockers are not regarded as having been delivered to the shipping company for safekeeping. For more information, see the Terms and Conditions of passage concerning passengers and their luggage. The passenger has to leave the cabin when the ship arrives at the passenger's destination port, when the contract of passage ends. Passengers are themselves responsible for contacting competent authorities to find out which travel documents they need and for procuring such documents. Passengers are themselves responsible for providing the necessary valid travel documents and proof of identity. Passengers are liable to compensate the shipping company in full for any damage attributable to their carelessness or negligence. |